Terms and Conditions
Terms and Conditions
*International Shipping* – We can ship anywhere in the world via LTL Truck Freight, DHL Air, 20 foot and 40 foot sea containers. For all international orders, please contact us at email@example.com with your shipping address and postal code then we will work out the best way to get the item to your local sea port/airport. Customer responsible for all local taxes/duties, VAT or any other fees your country may charge.
PLEASE PROVIDE CORRECT SHIPPING ADDRESS & CONTACT PHONE NUMBER WHEN ORDERING
Tracking Information – Tracking information will be sent to the email address you provided when placing the order. If you do not receive the tracking information/shipment information within 2 business days from the shipping date, please contact us at firstname.lastname@example.org or by calling 302-738-2190 Monday thru Friday, 9:00 am to 3:00 pm eastern standard time.
Damaged Items – We take extra precaution when packaging and crating your items for safe shipping. It is your responsibility to inspect all items upon delivery! Make sure you inspect the crate/shipping package before signing that paperwork from the carrier as once it is signed, you are acknowledging that it arrived without damage on a legal document with shipping carriers. When signing the carrier’s paperwork, please notate damage and keep all packing materials, wrapping material, etc until the claim process is over. We are not responsible for any damage once the item is securely shipping from our warehouse facility.
All items are hand-made art and carry no style of warranty.
Sales Tax – We are located in SALES TAX FREE, Newark Delaware in which there is no sales tax as when you buy from us, you pay the price of the item, that is it (Freight Charges may apply and are paid direct to the shipping carrier).
Special Orders – All Special Ordered Items require a 40% deposit at the time of order and the remaining balance paid before shipping the item from our Newark, Delaware facility. Delivery time varies, contact us about current production time as all items are hand-made.
Custom Creations – Custom designs are welcome and we can make any quantity in any material (Wood Items and Fiberglass items require a minimum quantity order for custom). Please contact us at email@example.com or by calling 302-738-2190 Monday thru Friday, 9:00 am to 3:00 pm Eastern Standard Time.