Shipping and Returns

Shipping Policy for U.S. customers

Large Bronze statues will be packaged and crated and then shipped by freight carriers.

Small Bronze will be packaged and then shipped by Fedex or UPS Ground.

For other shipping alternatives: please call 302-738-2190 or email us at » Sales@Bigbronze.com

Shipping Policy for all other countries

Shipping alternatives vary by country, give us your closest airport, your full address and postal code. Please call 302-738-2190 or email us at  » Sales@BigBronze.com for details.

Shipping Terms

We will ensure your item is in perfect condition and crated properly before releasing to the shipping company.

All shipments are insured through the transport company. The customer must inspect the item for concealed damage upon delivery, and if any damage has occurred, an insurance claim must be promptly made with the responsible freight carrier by the customer.

Big Bronze is not responsible for any damages that may have occurred while in transit.

Return-Exchange Policy

No Returns. Exchange Only.

All items purchased from BigBronze.com may be exchanged for full merchandise credit upon notification within 10 days of delivery in undamaged condition.  Send email to sales@bigbronze.com for Return Authorization Number.

Customer is responsible for re-packing and returning merchandise in original packaging.  All returns must be received undamaged.  Any cost to repair or replace will be your responsibility.

Exchange is for equal or greater value merchandise. No partial refunds allowed.

No returns or exchanges for custom made pieces.

For any questions call us at 302-738-2190  or email: » Sales@BigBronze.com

Payment Information

You may choose to order online and pay with personal check or money order using our secure US Mail box:

Big Bronze
P.O. Box 7257,
Wilmington, DE 19803-9995


Or call us at 302-738-2190.  We take all major credit cards over the phone.

Merchandise Not Picked Up (“Abandoned Merchandise”)

Sixty days after your recorded arrival date of your special order items (the date any special ordered or custom created sculpture arrives to our location etc.), if you have not picked up merchandise for which you have paid in full, that merchandise will be considered abandoned. If the merchandise has not been altered or is not a custom created sculpture,  BigBronze may (at its discretion) offer you the option to be credited for deposit merchandise less administrative costs incurred by BigBronze. Otherwise, your rights to the merchandise will terminate. During the sixty day period after the product(s) arrival date from our foundry date, BigBronze will try to contact you by phone, email and/or postal mail to request that you pick up your merchandise or a contact name and phone number for someone who can receive the merchandise for you if you are away. If you are unreachable or unresponsive to BigBronze communications, your rights to the merchandise will similarly terminate.

Tax Information

Tax Information State based tax:
Which state must you charge tax in? – Delaware, no Tax
What is the tax % for that state? – Delaware, no Tax
Generic tax: What is tax %? – Delaware, no Tax